MytheAi
LiveAgent

LiveAgent

Freemium

All-in-one customer support with built-in call center

Best for: smbs needing phone support bundled with helpdesk, e-commerce teams handling multi-channel customer contact

★★★★☆4.51,841 aggregate ratings

Verified by editorial·Last updated: April 2026·How we rank

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Not yet in our hand-tested rotation

LiveAgent is in our catalog but the editorial team has not written a hands-on review yet. The verdict and scores below are auto-derived from public data (user ratings, pricing, feature coverage) rather than first-person testing.

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Editor's verdict

LiveAgent is one of the strongest freemium tools in its category, rated 4.5/5 by 1,841 users. Best for smbs needing phone support bundled with helpdesk and e-commerce teams handling multi-channel customer contact. Standout: built-in call center with VoIP at no extra cost. Watch out: interface design feels less modern than Zendesk or Front.

About LiveAgent

LiveAgent is a multi-channel customer support platform that stands out for including a full call center (VoIP calling) alongside its helpdesk, live chat, and social media support - all in one subscription. It supports email, live chat, phone calls, video calls, WhatsApp, Instagram, Facebook, Twitter, and Viber in a single unified inbox. LiveAgent's live chat is one of the fastest in the industry with sub-0.5 second average response times. Its gamification features - agent leaderboards, badges, and performance rewards - help support teams maintain motivation. The platform includes a knowledge base builder, customer portal, and AI-powered response suggestions. LiveAgent is popular with e-commerce businesses and SaaS companies that need phone support alongside chat and email, without the cost of a separate call center solution.

Pros & Cons

Pros

  • ✓Built-in call center with VoIP at no extra cost
  • ✓Widest channel coverage in this category
  • ✓Fastest live chat response time
  • ✓Gamification for agent motivation

Cons

  • ✗Interface design feels less modern than Zendesk or Front
  • ✗AI features less sophisticated than dedicated AI platforms
  • ✗Can be overwhelming to configure initially

Best Use Cases

  • →SMBs needing phone support bundled with helpdesk
  • →E-commerce teams handling multi-channel customer contact
  • →Support teams wanting gamification to drive agent performance

Categories

customer-service

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Pricing

Free$0 / mo
ProFrom $0 / mo

Pricing verified April 2026. Verify current pricing on the official site before purchase.

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Trust Stack

How we rank →

Editorial Score

3.9/5

Hands-on testing across 7 criteria

External Aggregate

4.5/5

1,841 aggregate ratings from G2, Capterra, Product Hunt

User Reviews on MytheAi

0

While reviews build here, see 1.8k aggregate ratings from G2, Capterra, Product Hunt above. Add yours →

Pricing Verified

April 2026

Re-verified against the official site every 90 days

Editorial score is independent of External Aggregate. User reviews appear separately below.

Decision shortcuts

Hand-tested top picks for Customer support→Compare LiveAgent alternatives→Side-by-side comparisons→

Editorial Scoring

How LiveAgent scores on our 7-criteria framework

See methodology →
Criterion
Weight
Score

Output Quality

Accuracy, polish, and usefulness of what the tool produces.

25%
3.5

Ease of Use

Onboarding friction, UI clarity, time to first useful result.

15%
3.5

Pricing Value

Output per dollar at the realistic monthly cost for a typical user.

15%
5

Feature Depth

Breadth and maturity of capabilities relative to category leaders.

15%
4.5

Integrations

Native integrations, API quality, and ecosystem coverage.

10%
4

Reliability

Uptime, output consistency, and battle-test through scale.

10%
4

Trajectory

Recent product velocity and momentum vs the category.

10%
3
Overall editorial score
100%
3.92/5

Scores are editorial assessments based on hands-on testing and verified user data. They do not reflect affiliate relationships. How we score.

Verify Independently

Cross-check LiveAgent on third-party platforms

We do not ask you to take our word for it. Each link below opens the same product on an independent review or launch platform. Use these for a second opinion before deciding.

Search-result links are programmatic - if a vendor changes their listing slug the link still resolves to the platform's search for LiveAgent. We re-verify our own ratings on a 90-day cadence.

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Frequently Asked Questions

Is LiveAgent free?▼

LiveAgent offers a free tier with limited features. Paid plans start from $0/month.

What is LiveAgent best for?▼

LiveAgent is best suited for: SMBs needing phone support bundled with helpdesk, E-commerce teams handling multi-channel customer contact, Support teams wanting gamification to drive agent performance.

How does LiveAgent compare to alternatives?▼

LiveAgent holds a rating of 4.5/5 from 1,841 reviews. Browse our comparison pages to see detailed side-by-side breakdowns against similar tools.

MytheAi Team, editorial team at MytheAi

Reviewed by

MytheAi Team

Editorial Team

The MytheAi editorial team tracks and reviews AI and SaaS tools. We built MytheAi out of frustration with pay-to-rank listicles and SEO-driven directories that prioritize ad revenue over honest guidance. Hands-on testing across 590+ tools to date.

·How we rank tools·X

LiveAgent Review (2026): Is It Worth It?

LiveAgent is a freemium tool with a free tier available. It holds a rating of 4.5/5 based on 1,841 reviews.

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