Attio
Modern AI CRM that builds itself from your existing data
★ 4.7
Kommo
PaidMessaging-first CRM for managing sales through WhatsApp, Instagram, and Telegram
Best for: smbs and service businesses closing deals through whatsapp or instagram dms, real estate agencies and professional services teams in messaging-first markets
★★★★☆4.22,358 aggregate ratings
Verified by editorial·Last updated: April 2026·How we rank
Not yet in our hand-tested rotation
Kommo is in our catalog but the editorial team has not written a hands-on review yet. The verdict and scores below are auto-derived from public data (user ratings, pricing, feature coverage) rather than first-person testing.
See the 210+ tools we have hand-tested →Editor's verdict
Kommo is a solid paid pick, rated 4.2/5 by 2,358 users. Best for smbs and service businesses closing deals through whatsapp or instagram dms and real estate agencies and professional services teams in messaging-first markets. Standout: native WhatsApp, Instagram, Telegram, and Facebook Messenger inbox integration. Watch out: less suitable for structured enterprise sales with long procurement cycles. Starts at $15/mo with no free tier.
About Kommo
Kommo (formerly amoCRM) is a CRM built specifically for businesses that close deals through messaging apps rather than traditional email and phone. Where conventional CRMs were designed for structured sales cycles with formal proposals and contracts, Kommo is optimised for the conversational selling patterns common in SMB, real estate, professional services, and consumer businesses across Latin America, Europe, and Asia where WhatsApp is the primary business communication channel.
The platform connects WhatsApp Business, Instagram DMs, Telegram, Facebook Messenger, and live chat into a single inbox, with all conversations linked to contact and deal records automatically. AI features include SalesBot - a no-code chatbot builder for qualifying leads, answering common questions, and routing conversations to the right sales rep. The AI Reply Assistant generates message drafts in the style of the ongoing conversation, reducing response time while maintaining the personal tone that messaging-channel customers expect.
Kommo's pipeline management handles lead qualification, deal stages, task assignments, and automatic follow-up reminders. Analytics show response time, conversion rates by channel, and rep performance. For businesses where the majority of customer contact happens over WhatsApp or Instagram - a common pattern in professional services, real estate agencies, fitness studios, and retail - Kommo provides a structured sales workflow that traditional CRMs were not built for.
Pros & Cons
Pros
- ✓Native WhatsApp, Instagram, Telegram, and Facebook Messenger inbox integration
- ✓SalesBot handles lead qualification and routing without developer support
- ✓AI Reply Assistant drafts responses matching the conversational tone of each thread
- ✓Designed for messaging-channel selling - not retrofitted from email-centric CRM
Cons
- ✗Less suitable for structured enterprise sales with long procurement cycles
- ✗Reporting depth is limited compared to Salesforce or HubSpot
- ✗WhatsApp API costs are additional to the Kommo subscription
- ✗Mobile app is functional but less polished than the desktop interface
Best Use Cases
- →SMBs and service businesses closing deals through WhatsApp or Instagram DMs
- →Real estate agencies and professional services teams in messaging-first markets
- →Retail and consumer businesses running sales through conversational channels
Categories
Kommo Preview
Live screenshot of Kommo homepage. Visit the site ↗
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Pricing
ProFrom $15 / mo
Pricing verified April 2026. Verify current pricing on the official site before purchase.
Start Kommo Free Trial →Trust Stack
How we rank →Editorial Score
3.9/5Hands-on testing across 7 criteria · 2 evidence links
External Aggregate
4.2/52,358 aggregate ratings from G2, Capterra, Product Hunt
User Reviews on MytheAi
0While reviews build here, see 2.4k aggregate ratings from G2, Capterra, Product Hunt above. Add yours →
Pricing Verified
April 2026Re-verified against the official site every 90 days
Editorial score is independent of External Aggregate. User reviews appear separately below.
Editorial Scoring
How Kommo scores on our 7-criteria framework
✓ Backed by 2 external sources(2 official docss)
Criterion
Weight
Score
Output Quality
Accuracy, polish, and usefulness of what the tool produces.
25%
4
Ease of Use
Onboarding friction, UI clarity, time to first useful result.
15%
4
Pricing Value
Output per dollar at the realistic monthly cost for a typical user.
Evidence:[Official docs]Kommo pricing
15%
4
Feature Depth
Breadth and maturity of capabilities relative to category leaders.
15%
4
Integrations
Native integrations, API quality, and ecosystem coverage.
10%
4
Reliability
Uptime, output consistency, and battle-test through scale.
10%
4
10%
3
Overall editorial score
100%
3.90/5
Scores are editorial assessments based on hands-on testing and verified user data. They do not reflect affiliate relationships. 2 sources cited above. How we score.
Sources
External references (2 sources)
Kommo(2 references)
- [Official docs]Kommo blog
- [Official docs]Kommo pricing
Sources last accessed April 2026. External claims are sampled, not exhaustive. We re-verify on a 90-day cadence.
Verify Independently
Cross-check Kommo on third-party platforms
We do not ask you to take our word for it. Each link below opens the same product on an independent review or launch platform. Use these for a second opinion before deciding.
G2 ↗
Verified user reviews and rating
Capterra ↗
Software reviews and screenshots
Product Hunt ↗
Launch history and community vote
Trustpilot ↗
Customer-experience reviews
Official site ↗
Pricing and feature claims, source of record
Search-result links are programmatic - if a vendor changes their listing slug the link still resolves to the platform's search for Kommo. We re-verify our own ratings on a 90-day cadence.
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See all 8 →Frequently Asked Questions
Is Kommo free?▼
Kommo does not have a free plan. Paid plans start from $15/month - check the official site for current pricing.
What is Kommo best for?▼
Kommo is best suited for: SMBs and service businesses closing deals through WhatsApp or Instagram DMs, Real estate agencies and professional services teams in messaging-first markets, Retail and consumer businesses running sales through conversational channels.
How does Kommo compare to alternatives?▼
Kommo holds a rating of 4.2/5 from 2,358 reviews. Browse our comparison pages to see detailed side-by-side breakdowns against similar tools.
What does Kommo cost?▼
Kommo starts at $15/month. Pricing may vary by plan and region - always verify on the official site.
Reviewed by
MytheAi Team
Editorial Team
The MytheAi editorial team tracks and reviews AI and SaaS tools. We built MytheAi out of frustration with pay-to-rank listicles and SEO-driven directories that prioritize ad revenue over honest guidance. Hands-on testing across 590+ tools to date.
Kommo Review (2026): Is It Worth It?
Kommo is a paid tool. It holds a rating of 4.2/5 based on 2,358 reviews.
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